Frequently Asked Questions
Frequently Asked Questions
Got questions about Homiio smart home products? We've got answers. Browse our most common questions below.
📦 Ordering & Shipping
How long does shipping take?
Most orders are processed within 1–2 business days. Standard shipping typically takes 5–10 business days within the US. Expedited options are available at checkout.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $35. This is automatically applied at checkout.
Can I track my order?
Absolutely. You'll receive a tracking number via email once your order ships. You can also visit our Track Your Order page for real-time updates.
🔧 Product Setup & Compatibility
Do Homiio products require a hub?
No hub required! All Homiio smart devices connect directly to your home Wi-Fi (2.4 GHz). Just download the Homiio app and follow the in-app setup — most devices are ready in under 5 minutes.
Are Homiio products compatible with Alexa and Google Home?
Yes! All Homiio smart devices are compatible with Amazon Alexa and Google Home. Simply link your Homiio account through the respective app to enable voice control.
What Wi-Fi do I need?
All Homiio devices require a 2.4 GHz Wi-Fi network. Most modern routers broadcast both 2.4 GHz and 5 GHz — just make sure to connect to the 2.4 GHz band during setup.
Can I control my devices when I'm away from home?
Yes! As long as your devices are connected to Wi-Fi, you can control them from anywhere using the Homiio app on your smartphone.
↩️ Returns & Warranty
What is your return policy?
We offer a 30-day hassle-free return policy. If you're not satisfied with your purchase, contact us at support@homegearcentral.com within 30 days of delivery. Items must be in their original packaging.
Is there a warranty on Homiio products?
Yes, all Homiio products come with a 12-month manufacturer's warranty covering defects in materials and workmanship. Contact our support team if you experience any issues.
📱 App & Account
How do I download the Homiio app?
Search for "Homiio" in the Apple App Store or Google Play Store to download the free app. The app is required to set up and control your devices.
Still have questions?
Our support team is available Monday–Friday, 9AM–5PM MST. Reach us at support@homegearcentral.com — we typically respond within 24 hours.